Seth Matsie | Specialist Wellness Counsellor (ASCHP Reg. 896)
Last Updated: 3 February 2026
1. Introduction
Your privacy matters.
This Privacy Policy explains how your personal information is collected, used, stored, and protected in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
By using this website, booking a session, subscribing to the newsletter, or communicating with me, you consent to the practices described below.
2. Responsible Party
Sethunya “Seth” Matsie
Specialist Wellness Counsellor
ASCHP Registration No: 896
Email: seth@sethmatsie.com
Location: Gauteng, South Africa
I am the responsible party for all personal information collected through this practice.
3. What Personal Information May Be Collected
Depending on your interaction with this practice, I may collect:
Identifying Information
- Full name
- Email address
- Contact number
- Location (if voluntarily provided)
Booking & Payment Information
- Appointment details
- Payment confirmation details
(Note: I do not store full banking or card details. Payments are processed via secure third-party platforms.)
Health & Counselling Information
- Information shared voluntarily during sessions
- Intake form responses
- Session notes (stored securely and confidentially)
Newsletter Information
- Name and email address when subscribing to The Kind Reframe newsletter
4. How Your Information Is Used
Your information is used only for legitimate, professional purposes, including:
- Scheduling and conducting counselling sessions
- Responding to enquiries
- Processing payments
- Maintaining clinical notes (where applicable)
- Sending newsletters (if you opt in)
- Legal and ethical record-keeping requirements
Your information will never be sold, rented, or shared for marketing purposes.
5. Confidentiality in Counselling
All counselling sessions are confidential in accordance with ASCHP ethical guidelines.
Information may only be disclosed under the following limited circumstances:
- If there is a serious and imminent risk of harm to you or another person
- If required by law or court order
- If written consent is provided by you
Where possible, this will be discussed with you before disclosure.
6. Storage and Protection of Information
Reasonable technical and organisational measures are taken to protect your personal information, including:
- Password-protected digital files
- Secure storage of session notes
- Encrypted communication platforms where possible
- Secure third-party booking and payment systems
While no system is 100% immune to risk, appropriate safeguards are implemented to protect your information.
7. Online Sessions & Digital Platforms
Sessions are conducted via secure online platforms such as Google Meet or Microsoft Teams.
By participating in online sessions, you acknowledge that:
- Absolute digital security cannot be guaranteed
- You are responsible for ensuring privacy on your own device and location
8. Newsletter & Marketing Communications
If you subscribe to The Kind Reframe newsletter:
- Your name and email address are stored via an email marketing provider
- You may unsubscribe at any time using the link provided in each email
- Your information will not be shared with third parties
You will only receive newsletters if you voluntarily subscribe.
9. Website Data & Cookies
This website may collect limited non-identifiable data through:
- Cookies
- Website analytics tools
This data is used to improve user experience and website performance. You may disable cookies via your browser settings.
10. Your Rights Under POPIA
In terms of POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information (subject to legal and ethical record-keeping requirements)
- Object to processing in certain circumstances
- Withdraw consent (where processing is based on consent)
Requests may be submitted in writing to:
seth@sethmatsie.com
11. Record Retention
Clinical records are retained in accordance with professional and ethical guidelines.
Certain information may be retained even after services conclude, where required by law or professional standards.
12. Third-Party Service Providers
This practice may use third-party platforms for:
- Booking systems
- Payment processing
- Email marketing
- Website hosting
These providers have their own privacy policies and data protection measures.
13. Changes to This Policy
This Privacy Policy may be updated periodically to remain compliant with legislation and best practice.
The most current version will always be available on this website.