Frequently Asked Questions
You don’t have to reach breaking point before you deserve support.
It’s natural to have questions before beginning counselling. Many people want to understand how sessions work, what to expect, and whether this is the right step for them.
Below are answers to some of the questions I’m most often asked. If anything remains unclear, please feel free to get in touch.
What is a Specialist Wellness Counsellor?
A wellness counsellor focuses on emotional, psychological, and social wellbeing within
ASCHP scope. I do not diagnose or treat severe mental health disorders.
What is the difference between counselling and coaching?
Counselling focuses on emotional processing and healing. Coaching is forward-focused and goal-oriented.
How do I know if counselling is right for me?
Many people wonder this before reaching out.
You don’t need to be in crisis for counselling to be helpful. Some people come because they are feeling overwhelmed, stuck, or struggling with self-worth or relationships. Others come simply because they want a supportive space to reflect, grow, and maintain their emotional wellbeing.
If something in your life feels difficult to carry alone, counselling can offer a steady place to explore it.
What happens in the first session?
The first session is a gentle beginning.
We’ll spend some time talking about what brings you to counselling, what you’re hoping for, and any questions you may have about the process. You are welcome to share at your own pace — there is no pressure to explain everything all at once.
Together we’ll begin to understand what support might be most helpful for you moving forward.
What if I feel nervous about starting counselling?
Feeling nervous is very common.
Opening up to someone new can feel vulnerable, especially if you’ve been carrying things quietly for a long time. It’s completely okay to take things slowly. Counselling is a space where you can move at your own pace and share only what feels comfortable.
Many clients say that once they begin, they feel relieved to have a place where they can speak openly without judgement.
Can counselling help even if I don’t know exactly what’s wrong?
Yes.
Sometimes people come to counselling with a clear concern, and sometimes they simply know that something feels heavy, confusing, or difficult to manage.
Part of the counselling process is gently exploring what might be happening beneath the surface and finding ways forward that feel more manageable and supportive.
Is counselling only for difficult times?
Not at all.
Many people use counselling as a way of maintaining emotional wellbeing, reflecting on life decisions, and strengthening their sense of self.
Just as we care for our physical health, counselling can be a supportive way of caring for our emotional and psychological health over time.
Are sessions confidential?
Yes. Confidentiality is maintained in line with ethical guidelines, with rare exceptions related to serious harm or legal obligation.
Do you offer online sessions?
Yes. All sessions are conducted online.
How often should I attend?
Many clients begin weekly or bi-weekly, with frequency adjusted over time.
Do you accept medical aid?
No. As a registered Specialist Wellness Counsellor under ASCHP, sessions are not claimable through medical aid. Payment is required in full at the time of booking.
Do you offer sliding scale options?
Yes. I believe mental health support should be accessible. A small number of reduced-rate sessions are available based on financial need. Please raise this during your chemistry call or contact me to enquire.
What is a chemistry call?
A free 15-minute conversation to explore your needs and determine whether we are a good fit. There is no pressure or obligation.
“From the first session, I felt seen and understood.
I left feeling lighter and more hopeful.”
This is the type of space I hold.
Ready for a kind conversation?
If you’d prefer to speak briefly before booking, you’re welcome to schedule a free 15-minute chemistry call.
TESTIMONIALS
What Clients Say
Healing is deeply personal and many people arrive unsure whether counselling will help. Here are words from people who trusted me with their stories and chose to begin that journey.